Effective Date: September 21, 2025
1. Introduction
Welcome to StayVenues (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event housing services, website, mobile application, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, password, and profile information
- Booking Information: Event details, dates, guest counts, special requirements, and preferences
- Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
- Identity Verification: Government-issued ID, driver’s license, or passport information when required
- Communication Records: Messages, reviews, feedback, and customer service interactions
- Property Information: Details about properties you list with us (for property owners)
2.2 Information We Collect Automatically
When you use our Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on our platform, search queries, booking history
- Location Information: General location data based on IP address or precise location (with your consent)
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from:
- Social Media Platforms: When you connect your social media accounts
- Payment Processors: Transaction and payment verification information
- Background Check Providers: For safety and security purposes
- Marketing Partners: With your consent, for promotional purposes
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Process and manage your bookings and reservations
- Facilitate communication between guests and property owners
- Provide customer support and respond to inquiries
- Send booking confirmations, updates, and important service notifications
3.2 Safety and Security
- Verify identity and prevent fraud
- Conduct background checks when necessary
- Ensure compliance with legal requirements
- Protect against unauthorized access and security threats
3.3 Business Operations
- Improve and personalize our Services
- Conduct analytics and research to enhance user experience
- Develop new features and services
- Process payments and manage financial transactions
3.4 Marketing and Communications
- Send promotional materials and special offers (with your consent)
- Provide personalized recommendations
- Conduct surveys and gather feedback
- Send newsletters and updates about our Services
4. How We Share Your Information
We may share your personal information in the following circumstances:
4.1 With Your Consent
We will share your information when you have given us explicit consent to do so.
4.2 Service Provision
- Property Owners and Guests: We share necessary booking information to facilitate your reservations
- Service Providers: Third-party vendors who help us operate our business (payment processors, background check companies, customer support providers)
4.3 Legal Requirements
- To comply with applicable laws, regulations, or legal processes
- To respond to lawful requests from public authorities
- To protect our rights, property, or safety, or that of our users
- In connection with legal proceedings or investigations
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure data storage and access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Compliance with industry security standards
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
6.2 Correction and Updates
- Update or correct inaccurate personal information
- Complete incomplete information
6.3 Deletion
- Request deletion of your personal information (subject to legal and contractual obligations)
6.4 Restriction and Objection
- Restrict or object to certain processing of your information
- Opt out of marketing communications
6.5 Withdrawal of Consent
- Withdraw consent for processing based on consent (without affecting lawfulness of prior processing)
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.
For more information about our use of cookies, please refer to our Cookie Policy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
10. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
StayVenues Email: info@stayvenues.com Phone: +1 (888) 929 9128 Mailing Address: 5830 East 2nd Street, Casper, Wyoming 82609
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.
This Privacy Policy was last updated on September 21, 2025.