• +1 (917) 9056216
  • Reservations@stayveneus.com
  • 5830 East 2nd Street, Casper, Wyoming 82609
B2B Exclusive Rates

STAYVENUES TERMS AND CONDITIONS

Last Updated: Effective Date: September 21, 2025

1. ACCEPTANCE OF TERMS

By accessing or using StayVenues’ services, website, or mobile application (collectively, the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our services.

2. COMPANY INFORMATION

StayVenues (“Company,” “we,” “us,” or “our”) is an event housing company that provides temporary accommodation services for events, conferences, festivals, and other gatherings.

Contact Information:

  • Company Name: StayVenues
  • Mailing Address: 5830 East 2nd Street, Casper, Wyoming 82609
  • Email: info@stayvenues.com
  • Phone: +1 (888) 929 9128

3. DEFINITIONS

  • “Guest” or “You”: Any individual who books accommodation through StayVenues
  • “Host”: Property owners or managers who list accommodations on our platform
  • “Property”: Any accommodation listed on StayVenues
  • “Event Housing”: Temporary accommodation services specifically for event attendees
  • “Booking”: A confirmed reservation for accommodation through StayVenues

4. SERVICES PROVIDED

StayVenues provides:

  • Online platform for booking event-related accommodations
  • Customer support services
  • Payment processing
  • Property verification and quality assurance
  • Event coordination services
  • Group booking management

5. BOOKING AND RESERVATIONS

5.1 Booking Process

  • All bookings must be made through our Platform
  • Guests must provide accurate personal and payment information
  • Bookings are subject to availability and property owner approval
  • Confirmation is sent via email upon successful booking

5.2 Booking Requirements

  • Guests must be at least 18 years old
  • Valid government-issued ID required for check-in
  • Credit card required for booking and incidental charges
  • Group bookings may require additional documentation

5.3 Booking Modifications

  • Changes to bookings are subject to availability and property policies
  • Modification fees may apply
  • Changes must be requested at least 48 hours before check-in
  • StayVenues reserves the right to decline modification requests

6. PRICING AND PAYMENT

6.1 Pricing

  • All prices are displayed in local currency unless otherwise stated
  • Prices include applicable taxes unless specified otherwise
  • Additional fees (cleaning, service, local taxes) may apply
  • Prices are subject to change until booking confirmation

6.2 Payment Terms

  • Full payment or deposit required at time of booking
  • Accepted payment methods: major credit cards, debit cards, bank transfers
  • Payment processing fees may apply
  • Currency conversion fees may apply for international transactions

6.3 Security Deposits

  • Security deposits may be required for certain properties
  • Deposits are held on credit card and released post-checkout
  • Damages or violations may result in deposit forfeiture

7. CANCELLATION POLICY

7.1 Standard Cancellation

  • Flexible: Full refund if cancelled 24+ hours before check-in
  • Moderate: 50% refund if cancelled 7+ days before check-in
  • Strict: 50% refund if cancelled 14+ days before check-in
  • Super Strict: No refund for cancellations

7.2 Force Majeure

  • Natural disasters, government restrictions, or other unforeseeable circumstances
  • Refund policies may be modified at StayVenues’ discretion
  • Alternative accommodations may be offered when possible

7.3 Host Cancellations

  • If Host cancels, full refund provided to Guest
  • StayVenues will attempt to provide alternative accommodations
  • Additional compensation may be provided for inconvenience

8. CHECK-IN AND CHECK-OUT

8.1 Check-in Requirements

  • Valid photo ID required
  • Check-in times as specified in booking confirmation
  • Early check-in subject to availability and additional fees
  • Guests must be present for check-in unless prior arrangements made

8.2 Check-out Procedures

  • Check-out times as specified in booking terms
  • Late check-out subject to availability and fees
  • Property must be left in reasonable condition
  • Lost key fees may apply

9. GUEST RESPONSIBILITIES

9.1 Property Care

  • Treat property and furnishings with reasonable care
  • Report damages immediately to StayVenues and Host
  • No smoking in non-smoking properties
  • Comply with property-specific rules and local laws

9.2 Occupancy Limits

  • Do not exceed maximum occupancy limits
  • Additional guests require prior approval and may incur fees
  • Unauthorized guests may result in booking termination

9.3 Prohibited Activities

  • No illegal activities on the premises
  • No unauthorized parties or events
  • No pets without prior approval
  • No subletting or assignment of booking

10. HOST RESPONSIBILITIES

10.1 Property Standards

  • Maintain properties in safe and habitable condition
  • Provide accurate descriptions and photos
  • Ensure all amenities listed are available and functional
  • Maintain cleanliness standards

10.2 Availability and Communication

  • Honor confirmed bookings
  • Respond promptly to guest inquiries
  • Provide clear check-in/check-out instructions
  • Report any issues to StayVenues immediately

11. STAYVENUES RESPONSIBILITIES

11.1 Platform Services

  • Maintain functional booking platform
  • Process payments securely
  • Provide customer support during business hours
  • Facilitate communication between Guests and Hosts

11.2 Limitations

  • StayVenues is a marketplace facilitator
  • We do not own or control listed properties
  • Property conditions and Host performance are not guaranteed
  • Emergency services responsibility lies with local authorities

12. LIMITATION OF LIABILITY

12.1 Service Limitations

StayVenues liability is limited to the total amount paid for the booking. We are not liable for:

  • Property conditions or Host performance
  • Personal injury or property damage on premises
  • Force majeure events or circumstances beyond our control
  • Third-party services or transportation

12.2 Maximum Liability

In no event shall StayVenues’ total liability exceed the amount paid by the Guest for the specific booking in question.

13. PRIVACY AND DATA PROTECTION

13.1 Information Collection

  • Personal information collected as outlined in Privacy Policy
  • Information used for booking facilitation and service improvement
  • Data shared with Hosts as necessary for bookings
  • Communication preferences can be managed in account settings

13.2 Data Security

  • Industry-standard security measures implemented
  • Payment information processed through secure payment gateways
  • Personal data handled in accordance with applicable privacy laws

14. DISPUTE RESOLUTION

14.1 Initial Resolution

  • Contact StayVenues customer service for issue resolution
  • Mediation encouraged for Guest-Host disputes
  • StayVenues may facilitate resolution but is not obligated to do so

14.2 Binding Arbitration

  • Disputes not resolved through customer service subject to arbitration
  • Arbitration conducted in [Jurisdiction]
  • Class action lawsuits waived by using our services

15. INTELLECTUAL PROPERTY

15.1 StayVenues Property

  • Platform content, trademarks, and technology owned by StayVenues
  • Users granted limited license to use Platform for personal bookings
  • No reproduction or commercial use without written permission

15.2 User Content

  • Users retain rights to content they upload
  • Users grant StayVenues license to use content for business purposes
  • Users responsible for ensuring they have rights to uploaded content

16. TERMINATION

16.1 Account Termination

StayVenues may terminate accounts for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abuse of other users or customer service
  • Non-payment of fees

16.2 Effect of Termination

  • Access to Platform immediately suspended
  • Outstanding bookings may be honored or cancelled at StayVenues discretion
  • Refunds processed according to cancellation policies

17. MODIFICATIONS TO TERMS

17.1 Updates

  • Terms may be updated periodically
  • Users notified of material changes via email or Platform notice
  • Continued use constitutes acceptance of modified Terms

17.2 Grandfathering

  • Existing bookings governed by Terms in effect at time of booking
  • New bookings subject to current Terms

18. GOVERNING LAW

These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Jurisdiction].

19. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between StayVenues and users.

21. CONTACT INFORMATION

For questions about these Terms, please contact us:

  • Email: info@stayvenues.com
  • Phone:+1 (888) 929 9128
  • Address: 5830 East 2nd Street, Casper, Wyoming 82609

By using StayVenues services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.